Frequently Asked Questions – Below are some of the most common questions our customers have asked us, but if you have anything else you’d like to ask please don’t hesitate. We want to hear from you.
Q: What does Five Star Cleaning Services do?
A: Five Star Cleaning Services is a residential and commercial cleaning company with more than 10 years of experience. Our excellent work has earned us the Best of Essex Award eight years in a row: 2011 through 2018. Our professional cleaning teams give you more time to enjoy your family, weekend activities and a clean home. We offer a variety of cleaning options from weekly cleanings to a one-time, special home cleaning to help with move-ins, move-outs or holidays. Please visit our services page for more details.
Q: Why should I trust Five Star Cleaning Services?
A: Our team consists of highly trained professionals specialized in all types of residential and commercial cleaning. Each and every one of our new hires is trained to perform our 36-Point System to perfection. We pride ourselves in our quality of work, and strive to meet all of our customer’s requests.
Q: How do I stay in touch with Five Star Cleaning?
A: The basis of trust is open communication. We will ensure that you are fully aware of all details regarding your service. If at any point you have a question, you can send us an email at info@fivestarclean.com, reach us by phone at 973-748-9309, or contact us via Facebook(www.facebook.com/fivestarcleaning) or Twitter(@FiveStarCleanNJ).
Q: What if something is damaged during a cleaning?
A: We treat you and your home/workplace with complete respect. If something does unexpectedly break, we do our best to either repair or replace that item. We are fully insured, so claims are filed when appropriate.
Q: What happens if I need to reschedule my maid service?
A: Five Star Cleaning works with you. Simply call 72-hours before your regularly scheduled home/workplace cleaning with a more convenient cleaning time. We will do our best to accommodate your scheduling needs.
Q: Does Five Star do carpet cleaning?
A: Five Star Cleaning is a complete cleaning service offering many services including carpet cleaning.
Q: How much does it cost to have my home/workplace cleaned?
A: Five Star Cleaning Services will work with you to create a custom cleaning plan designed on frequency, preferences and your budget. Your time is valuable. Let us help you enjoy it more.
Q: How can I share my Five Star Cleaning Service experience?
A: Stay in touch with us through social media. You can post on our page your experiences, comments, or just socialize with us. Like us on Facebook and follow us on Twitter. Also follow our blog to learn cleaning tips and tricks. To find out about special offers sign up to our newsletter.
If you have any other questions e-mail us at info@fivestarclean.com or call us at 973-748-9309.